Frequently Asked Questions | Aurora IL

Frequently Asked Questions!

Q: Does the price include set up and delivery?

A: Yes, although a generator is a small $10-20 extra fee if power needed.

Q: Does the standard 24 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day, generally we arrive 30 mins to 1 hour before the rental time begins.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Credit cards or debit cards.

Q: What if we need to cancel?

A: During checkout you will see our refund policy.

Q: Do you require a deposit?

A: Yes, all orders require 50% deposit.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks, as the constant rubbing will wear through the vinyl jumps.

Still have a question? Call or Write: [email protected] 331-431-1134

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